Jeremy Moskowitz expert inom Active Directory, Windows Server, Infrastruktur
Jeremy Moskowitz
Fredrik Jonsson expert inom Säkerhet, Active Directory, PowerShell, Infrastruktur
Fredrik Jonsson
Marcus Murray expert inom Säkerhet, Skadlig kod
Marcus Murray
Göran Husman expert inom Sharepoint, Office 365
Göran Husman
Kent Agerlund expert inom System Center, Windows Server, Infrastruktur
Kent Agerlund
Fabio Viggiani expert inom Säkerhet, Utveckling
Fabio Viggiani
Kent Nordström expert inom Säkerhet, Forefront
Kent Nordström
Informator expert inom
Informator
Jesper Svensson expert inom Säkerhet, Skadlig kod
Jesper Svensson
Björn Brolin expert inom Säkerhet, Skadlig kod
Björn Brolin
Niklas Goude expert inom Säkerhet, PowerShell, Infrastruktur
Niklas Goude
Johan Åkerström expert inom PowerShell, Infrastruktur
Johan Åkerström
Mikael Nyström expert inom Active Directory, Windows Client, Windows Server, SBS, Deployment, Infrastruktur
Mikael Nyström
Hasain Alshakarti expert inom Säkerhet, PKI & Certifikat
Hasain Alshakarti
Daniel Ulrichs expert inom Säkerhet, Active Directory, Infrastruktur
Daniel Ulrichs
Robert Hedblom expert inom System Center, Infrastruktur
Robert Hedblom
Nickolaj Andersen expert inom System Center, Windows Client, Infrastruktur
Nickolaj Andersen
Peter Löfgren expert inom PowerShell, Windows Client, Windows Server, Deployment, Infrastruktur
Peter Löfgren
Kåre Rude-Andersen expert inom System Center
Kåre Rude-Andersen

IT Service Management with System Center Service Manager [5 dagar]

This five day course will provide students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager.

Using hands-on labs, students will learn the following:

•Where Service Manager sits within the System Center 2012 R2 product.
•What business and technical needs Service Manager is designed to meet
•How Service Manager aligns itself to ITIL and MOF.
•How to architect and implement a System Center 2012 R2 Service Manager deployment.
•How to upgrade an existing Service Manager 2010 environment to System Center 2012.
•How to customize System Center 2012 R2 Service Manager to be in line with corporate standards.
•How to configure Incident and Problem Management.
•How to configure Activity, Change and Release Management.
•How to configure Service Requests.
•How to configure Service Level Management.
•How to customize the Self-Service Portal.
•How to configure Reporting and Analysis.
•How to troubleshoot Service Manager and perform disaster recovery.
•How to create customized Service Manager forms.

För tillfället har vi ej något schemalagt datum för denna labb.

Kontakta oss gärna via formuläret under fliken ”kontakt” ovan, så ser vi över möjligheterna att skapa ett datum som passar dig.

Vi kan såklart även leverera denna labb på plats hos dig om så önskas.

Kontakta Patrik Sandqvist om du har några frågor: 0709 18 30 90